Terms & Conditions

Welcome to JourneyThrill

At JourneyThrill, we help travellers discover Rajasthan through thoughtfully planned tour packages, heritage experiences, desert adventures and personalised travel arrangements.

These Terms & Conditions explain the general rules that apply when you browse our website, submit an enquiry or book a travel service through JourneyThrill. By using our website or confirming a booking, you agree to the terms applicable to your selected service.

1. Booking Enquiries and Confirmations

Customers can enquire about tour packages, sightseeing arrangements and customised travel plans through our website, telephone or WhatsApp.

Submitting an enquiry does not automatically confirm a booking. A booking will be considered confirmed only after JourneyThrill communicates the applicable details and confirms the required arrangements.

Customers should provide accurate information, including travel dates, number of travellers, contact details and special requirements.

All bookings are subject to availability and confirmation.

2. Tour Package Prices and Payments

Tour prices may vary depending on travel dates, destination, hotel category, transportation requirements, group size, seasonal demand and requested services.

The final price and package inclusions will be communicated before the booking is confirmed.

Any advance payment, balance payment, payment deadline or other applicable charge will be communicated during the booking process.

Customers are advised to review the agreed itinerary, inclusions, exclusions and payment terms before making a payment.

3. Cancellation Policy

Customers who wish to cancel a confirmed booking should contact JourneyThrill as early as possible.

Cancellation charges, refund eligibility and applicable deadlines will depend on the confirmed booking terms and the cancellation policies of the relevant service providers.

Certain hotel reservations, special travel arrangements, permits, safaris and other third-party services may have separate cancellation conditions.

The applicable cancellation terms will be communicated during the booking process or confirmation.

4. Booking Modifications

Customers may request changes to travel dates, destinations, accommodation, transportation or sightseeing arrangements.

All modification requests are subject to availability and approval. Additional charges may apply if the requested changes affect the original booking cost.

Changes requested close to the travel date may not always be possible.

JourneyThrill recommends communicating any required changes as early as possible.

5. Refund Policy

Where a refund is applicable, the amount will be calculated according to the confirmed booking conditions and applicable cancellation charges.

Refunds may be affected by non-refundable reservations, third-party service provider policies and services already arranged or delivered.

The refund method and estimated processing time will be communicated after the request has been reviewed.

Customers should contact JourneyThrill with their booking details to enquire about a cancellation or refund.

6. Package Inclusions and Exclusions

Every tour package may include different services depending on the selected itinerary.

Depending on the confirmed package, inclusions may cover transportation, accommodation, sightseeing or other agreed travel arrangements.

Unless specifically included in the confirmed package, additional expenses may include monument entry tickets, personal shopping, meals, tips, travel insurance, optional activities and other personal expenses.

Customers should review the final itinerary and written confirmation to understand exactly what is included.

7. Travel Schedules and Itinerary Changes

Travel schedules and sightseeing arrangements may be affected by traffic, weather conditions, local restrictions, operational changes, road closures or other circumstances beyond reasonable control.

Where necessary, itinerary adjustments may be proposed to support the practical and safe continuation of the trip.

Any significant change to confirmed arrangements will be communicated to the customer as appropriate.

8. Customer Responsibilities

Customers are responsible for:

• Providing correct booking and contact information.
• Carrying valid identification and any required travel documents.
• Arriving at the agreed pickup location at the scheduled time.
• Following applicable local laws, safety instructions and service provider rules.
• Informing JourneyThrill about relevant accessibility needs or special requirements before confirmation.
• Taking reasonable care of personal belongings during travel.

Customers should verify entry requirements, opening hours and activity availability before travelling where relevant.

9. Third-Party Services

Some travel arrangements may involve independent hotels, transport operators, activity providers, guides or other third-party businesses.

Such services may be subject to their own operational requirements, availability conditions and booking policies.

The applicable terms for these services will be communicated where relevant to the confirmed booking.

10. Website Information

JourneyThrill aims to provide useful and accurate information about destinations, itineraries and travel services.

However, prices, availability, operating hours and local travel conditions may change. Information published on the website should not be treated as a final booking confirmation.

Customers should confirm important details directly with JourneyThrill before making travel decisions.

11. Privacy and Personal Information

Personal information submitted through our website or booking channels may be used to respond to enquiries, prepare quotations, coordinate travel arrangements and communicate booking-related updates.

Personal information should be handled in accordance with our Privacy Policy and applicable laws.

Customers should avoid sharing unnecessary sensitive information through public communication channels.

12. Unforeseen Circumstances

Circumstances such as severe weather, natural events, government restrictions, transport disruptions or other events beyond reasonable control may affect travel arrangements.

In such situations, JourneyThrill will communicate relevant updates and discuss available alternatives where reasonably possible.

Any cancellation, rescheduling or refund will remain subject to the applicable booking conditions and service provider policies.

13. Changes to These Terms

JourneyThrill may update these Terms & Conditions when necessary to reflect changes in services, booking procedures or applicable requirements.

The updated version will be published on this page with a revised effective date where appropriate.

Customers are encouraged to review the terms relevant to their booking.

14. Contact JourneyThrill

For questions about bookings, payments, cancellations or these Terms & Conditions, please contact us.

Business Name: JourneyThrill

Phone: +91 9782578883

Email: info@journeythrill.in

Office Address: 409, Vidhyakpuri, DBC Building, Station Road, Jaipur Nagar Nigam Area, Rajasthan 302001, India.

We look forward to helping you plan a memorable Rajasthan journey.

Last Updated: October 2026